Why hotel in-room dining feels broken to guests
Paper menu in the drawer is rarely the latest version. Phone-call ordering takes 8-12 minutes. Multilingual guests struggle when the room service operator does not speak their language.
Late-night service often shuts down because keeping a phone-answering operator on shift is expensive.
What MenuBase does for hotel in-room dining
QR sticker in every room. Guest scans, browses menu in their browser language (English live, BM live, Mandarin live; more languages on roadmap).
Guest enters room number, adds items + modifiers + special requests, places order. Order arrives on the room service tablet within seconds.
Room service prepares and delivers. Folio posting happens via the hotel's existing PMS workflow, the same way it does for phone orders today.
What MenuBase does NOT do for hotels today
MenuBase does not integrate with Opera, Protel, or any other hotel PMS. Room service staff continues to post the charge to the guest folio manually after preparing the order.
MenuBase does not authenticate guests against the hotel's reservation system. The room number entered by the guest is the operator's responsibility to verify.
We are evaluating PMS integration as a roadmap item for hotel customers, but it is not live today.
Pricing for hotels
Hotels typically run 60-120 menus tier depending on the kitchen breadth. Multi-restaurant hotels (lobby cafe + all-day-restaurant + fine-dining) get enterprise quotes.
WhatsApp +60175981858 to scope.