Memory ceiling
60 items memorised in week 1 fade by week 8. No human memory survives every shift.
KL · --:-- · READING THE ROOM
→ pushing …
AI Upselling POS
The POS that
sells for you.
+8 to 14%
more per check
·
Order + pay by QR
Same team
Live by end of service
Knows every guest:
Aishah · oat flat white
Wei Jie · less sweet, less ice
Ravi · teh tarik kurang manis
Encik Tan · kopi O kosong
Sarah · the usual
Mei Ling · extra pearls, 50% sugar
Hafiz · nasi lemak, extra sambal
Auntie Lim · kopi peng, kurang manis
Daniel · double shot, no foam
Priya · roti canai, kurang pedas
MenuBase is the AI Upselling POS for Malaysian F&B. Customers order and pay from their phone, and the AI adds the perfect upsell to every order. Every check is bigger, without a bigger team.
Since you opened this page, an average KL café left RM 0.00 on the table.
WHERE THE REVENUE GOES MISSING
Upselling was never a human job.
Seven structural reasons it leaks. None of them your team's fault.
No personal upside
Pooled service charge, hourly pay, no commission. No personal upside for pushing the RM14 cheesecake.
6 to 9 month tenure
Train the menu fully, the team moves on for RM200 across the road. Cycle restarts.
Static menus
Your menu doesn't know it's 9pm. With 4 lava cakes left. And it's raining.
Language gaps
Your waiter speaks two languages well. The room speaks four. The special in the third never gets explained, so 30 to 40% of the table orders safe.
Peak-hour overload
The 90 seconds the upsell matters are the 90 seconds the floor is slammed. Nobody has a hand free to suggest the side.
Shift roulette
Morning crew pushes the croissant. Night crew forgets. Your revenue shouldn't depend on who clocked in.
Not a team problem. A job design problem.
Move the systematic stuff to the screen. The team gets to do the human parts - the warm welcome, regulars by name, curveballs at table 6.
WHAT WE TAKE OFF YOUR PLATE
The smartest waiter does three things.
Three jobs. Perfect timing. Every language. Every check. Automatic.
01 / SMART UPSELL
Never miss the right add-on. On every order.
Reads the basket. Reads the time. Reads the history. Surfaces one suggestion that actually converts.
- Context-aware: 9:42am avo toast → White Coffee. Friday 6pm pasta → Truffle Fries.
- One-tap accept: Customer taps once. Item drops in. No staff awkwardness.
- Self-learning: Sharper every order. No rules to write.
02 / SMART PROMOTE
Launch a special at 9am. Selling by 9:01.
Flag "push this week". Live on every order, every outlet, instantly. No table tents. No briefings.
- One-click rollout: All outlets, all shifts, every relevant order, instantly.
- Happy hour automation: 5pm on. 7pm off. Hands free.
- Move slow stock: Slow movers paired with baskets they fit.
03 / DYNAMIC MENU
The menu that reads the room.
Sold out items vanish. Breakfast hides at 11am. Margin movers up top when the rush hits.
- Daypart-aware: Breakfast off at 11. Lunch on at 11:01.
- Stock-aware: Sold-out items vanish. Last 3 tagged "almost gone".
- Promo-aware: This week's special live on every relevant basket. No briefing.
HOW EVERY ORDER GROWS
A POS that sells. Not just records.
A normal POS records whatever the customer decided to order. MenuBase adds the perfect upsell first. Here's how every order gets bigger on its way to the kitchen.
01
CUSTOMER ORDERS ON THE QR
Scans the QR, sees the menu, and builds the whole basket on their phone. No app, no queue at the counter.
03
PAID, STRAIGHT TO THE KITCHEN
The customer pays on their phone, the sale is recorded, and the ticket fires to the kitchen. No re-keying, no counter queue.
Net
MenuBase is the POS that actively sells. Your floor team does the hospitality, the POS does the upsell.
WHAT THIS ACTUALLY MEANS
Same team. Bigger every check.
Here's what the AI Upselling POS changes, and what it doesn't.
Nothing for the team to memorize
The upsell lives in the POS, not in your team's heads. New hires are productive from their first shift, and the floor stays focused on hospitality instead of the till.
Setup in one shift
We build the menu, generate the QR codes, train your team in one shift. New hires onboard in under 30 minutes.
Team at their best
The screen carries every special, every modifier, every weekly promo. Your team does the human bits: regulars by name, read the table, handle the curveballs.
AOV lift, week 1
Happy hour, threshold rewards and smart upsell live on your menu day one. Most venues hit an 8 to 14% AOV lift by end of month one.
No app for customers
They scan the QR, the menu opens in any browser. No download, no login, no email gate. Loads in under 2 seconds on 3G.
Every language, every check
The customer picks their language once. Every special, modifier and promo travels in it. Your team stops being a three-language interpreter.
Cancel any time
Monthly billing, no lock-in, no setup fee. Full data export whenever you want. If it doesn't lift your AOV, you leave. The risk sits with us.
FROM RM28/MONTH · NO HIDDEN FEES
Live day one. AOV lift inside week one. RM28 to RM99 a month by menu size. See pricing.
WHY MENUBASE EXISTS
Built in a café. Not a software office.
MenuBase exists because of a frustration every F&B operator lives: you train a team to know the menu and sell the specials, and six months later they're gone. The menu knowledge leaves with them.
MenuBase was built to move that knowledge off your staff and into the screen, so turnover stops costing you sales. Every shift runs like your best one, no matter who's on the floor.
WHAT WE HEARD FROM OPERATORS
What we heard from operators.
Before building, we sat with café, kopitiam and mamak operators across KL and Penang. The same patterns came up every time, the problem we built MenuBase to fix.
The language thing.EVERY CONVERSATION
"Our team takes orders fine. They can't sell specials in EN or Mandarin. Customer nods, orders the usual. Money on every table."
//
Cafe ownerSubang Jaya · 1 outlet
The turnover thing.EVERY MULTI-OUTLET OPERATOR
"Scripts. Role-plays. Bonuses. Nothing stuck. By the time they get it, they've moved on."
//
Multi-outlet operatorKL & Selangor · 3 outlets
The training thing.EVERY SUNDAY, APPARENTLY
"Every Sunday I brief new hires. By Monday someone else is on shift. I'm running a kopitiam, not a training company."
//
Kopitiam managerPetaling Jaya · 2 outlets
The promo thing.EVERY WEEK
"I print the special, staple it to the menu. By Friday night nobody mentions it. The poster may as well not exist."
//
Bistro ownerMont Kiara · 1 outlet
The peak thing.EVERY LUNCH RUSH
"Lunch rush, my team is drowning. Nobody has ten seconds to suggest the add-on. We lose the upsell exactly when the volume is there."
//
Restaurant operatorBangsar · 2 outlets
The consistency thing.EVERY ROSTER
"Morning shift pushes the combo, night shift forgets. My revenue swings on who's rostered that day."
//
Cafe chain ownerPenang · 4 outlets
UPSELL CALCULATOR
Run your own numbers.
Most cafes leave 8-12% on the table. Move the sliders. See your uplift live.
120
20600 / day
28
RM10RM120
18%
5%35%
Per-order uplift
RM 8.40
Monthly uplift
RM 30,240
TALK TO US
More revenue per order. Same team.
Send your menu. We model the uplift on your real basket. No new hires, no scripts, no briefings.
Or WhatsApp us directly, we reply within an hour.
WHAT YOU GET
What changes once it's live.
- White-glove setup. We build the menu, the QRs, the campaigns.
- Consistent menu knowledge, every shift, every new hire.
- WhatsApp to the team. No support tickets.
- Locked pricing. No surprise hikes.
- Honest pricing by menu size from RM28/month.
15 MIN · NO COMMITMENT · WE REPLY WITHIN AN HOUR
The bottom line
Run the room.
Let the screen run the suggestions.
The food, the room, the regulars - your team's job. The systematic upsell on every check - ours.
Business is easy with MenuBase.
COMMON QUESTIONS
Things operators ask.
What is MenuBase?
The best waiter you can hire. Lives in your QR menu. Reads the basket and the moment, surfaces one suggestion that converts. Built for Malaysian F&B.
How is this different from a regular QR menu?
A regular QR menu shows everyone the same items all day. MenuBase reads the basket. Pushes the promo on every relevant order. Hides breakfast at 11am. Removes sold-out items live.
Do I need to replace my POS?
MenuBase is a full ordering and payment POS, so it can be your POS. Prefer to keep the till you already run? MenuBase works alongside it as your front-of-house ordering and upsell layer. Either way, you are live the same day.
How long does setup take?
Same day. We build the menu, generate QR codes, train the team. Live by end of service.
Do customers download an app?
Never. Scan the QR, the browser opens the menu. No login, no email.
What does it cost?
Honest pricing by menu size. RM28/month for 30 menus, RM54 for 60, RM78 for 90, RM99 for 120. Annual saves 2 months. No setup fee, no per-language fee, no per-revision fee. See pricing.
How is multi-outlet pricing handled?
By menu size, not by outlet. A 4-outlet cafe chain sharing one 55-item menu pays RM54 a month total, not RM216. Operators with truly distinct menus per outlet pay per distinct menu.
What languages does the menu support?
English for the customer menu today. Bahasa Malaysia, Mandarin and Tamil on the roadmap. Marketing site is live in English, Bahasa Malaysia and Simplified Chinese. WhatsApp support is English, BM and Mandarin.
How does MenuBase decide what to upsell?
Reads the basket, the time of day, the customer history if recognised, and the day of week. Picks one suggestion with the highest expected acceptance for that combination. Improves on every accept and reject. No rules to write. You can still override with hard pairings if you want.
How does MenuBase handle payments?
Customers order and pay right in MenuBase: Touch n Go eWallet, GrabPay, Boost, DuitNow QR, FPX and major Visa, Mastercard and Amex cards. The sale is recorded and the kitchen ticket fires automatically, with no re-keying at the counter.
Who owns the customer data?
You do. MenuBase does not resell customer data, share it with third parties, or use it outside of running your menu and your upsell. Full CSV export is included in every tier. No exit fees if you ever leave.
How quickly will I see an AOV lift?
Once happy hour, threshold rewards and smart upsell go live on your menu, customers click in. Most venues see a noticeable AOV lift in the first week and settle at an 8 to 14% lift by end of month one.
What is the contract length?
Monthly. Cancel any time. Annual is optional, saves 2 months, and locks the rate for 12 months. No lock-in, no early-termination fees, no penalty for downgrading menu size.